Frequently Asked Questions

Do you ship to my country?

Yes we do, we ship worldwide to every country. Whatever country you are in, we can ship there. See our shipping info page to see our shipping options.

What if I buy the wrong thing or it does not work? Do you have a return policy?

Yes, everything bought from us comes with a one year warranty. You will only deal with us, no need to ever deal with the manufacturer. Besides just having a one year warranty for exchange, we also have a 30-day money back happy customer promise. This means, that we guarantee you will be happy with your purchase from us, and if you are not you can send it back for a refund. We will refund your Paypal or Credit Card, the same way you paid us. In the event that it is our fault, we will send you a pre-paid UPS label for you to send it back.

Who do I call for tech support?

Please call us for any tech support, as we like to provide our customers the best support possible. If you are taking your interface to a professional installation shop and they are having problems please have them call us first before uninstalling the product. It is best to try and take it to a installation store during our buisness hours so we can communicate with the installers, if they need any assistance. We can be contacted by calling us directly at 214-306-8031. If we dont pick up please, leave a message and you will get a call back asap. Our buisness hours are Mon-Fri 9:30AM-5PM (CDT) we will return your call if we are not there.

Who do I call for tech support?

Please call us for any tech support, as we like to provide our customers the best support possible. If you are taking your interface to a professional installation shop and they are having problems please have them call us first before uninstalling the product. It is best to try and take it to a installation store during our buisness hours so we can communicate with the installers, if they need any assistance. We can be contacted by calling us directly at 214-306-8031. If we dont pick up please, leave a message and you will get a call back asap. Our buisness hours are Mon-Fri 9:30AM-5PM (CDT) we will return your call if we are not there.

Are you a authorized dealer for the brands you sell?

Yes we are. We are authorized for all of the brands we sell. Being that we are authorized we will honor any warranty issues for product purchased from us. It is best to buy from a dealer that is authorized so that the product warranty from the manufacturer is still good should anything happen during the warranty period.

Are you a authorized dealer for the brands you sell?

Yes we are. We are authorized for all of the brands we sell. Being that we are authorized we will honor any warranty issues for product purchased from us. It is best to buy from a dealer that is authorized so that the product warranty from the manufacturer is still good should anything happen during the warranty period.

Do you offer discounts for a retailer/reseller?

Yes we do. Please call us at 214-306-8031 so we can further discuss this.

Where can I find a place to install this product?

Many people that buy from us, follow the installation instructions and use good judgment to make a great installation. If you do not want to do the installation yourself and are looking for a good place to install check out installcity.com. We are always looking for more installers to add onto installcity.com so if you dont see your installer on it, please send us a email with their contact info.

How fast can I recieve my order?

We offer a few different shipping methods. Please see our shipping info. In my instances we can have it to you the next buisness day.